Business Development & Strategy:

• Identify new business opportunities, markets, and trends to expand the company's footprint.
• Develop strategic partnerships and collaborations to drive business growth.
• Create business proposals and presentations for prospective clients and partners.

Sales Team Management:

• Develop and implement strategies to achieve sales targets and business growth.
• Lead, coach, and motivate the sales team to meet KPIs and objectives.
• Oversee lead generation, conversion rates, and overall sales performance.
• Build and maintain strong relationships with key clients and partners.

Customer Service Management:

• Ensure excellent customer service and satisfaction by setting standards and monitoring the performance of the customer service team.
• Implement strategies to improve customer retention and solve customer issues efficiently.
• Collaborate with the team to gather customer feedback and use it to enhance product/service offerings.

Marketing Team Management:

• Work with the marketing team to create and execute marketing strategies that drive brand awareness and lead generation.
• Align marketing initiatives with sales objectives to maximize market penetration and business growth.
• Oversee the development of marketing campaigns, digital strategies, and promotional activities.

Collaboration & Reporting:

• Collaborate with the finance, operations, and product development teams to align business development strategies.
• Prepare regular reports on sales, customer service, and marketing performance for senior management.