Senior Sales & Operation Specialist
Cairo, EgyptPosted 1 year ago105Applicants for1 open position
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Job Description
Job Description
- Handle customer inquiries over the phone and schedule their shipments accordingly on SAP.
- Collaborate with the accounts receivable team to track customer deposits and create corresponding sales contracts.
- Ensure that sales orders are properly scheduled in SAP and executed as planned.
- Coordinate between sales, logistics, and packing to ensure timely delivery of customer shipments.
- Address all client-related issues, including complaints, special requests, tax inquiries, etc., and communicate them to the appropriate responsible professionals. Follow up on the situation until it is resolved. Record handled issues and provide necessary reporting to senior management to prevent future occurrences.
- Monitor and analyze key sales and business performance metrics and trends to inform strategic and tactical business decisions.
Job Requirements
Job Requirements
- 1-5 years of experience in customer service, Sales, preferably in the same industry
- Proficient in Microsoft Office applications.
- BS degree in Marketing or associates degree in relevant field a plus
- In-depth understanding of sales principles and customer service practices
- Familiar with Power BI
- Strong command of the English language.
- Excellent communication skills.
- Ability to work on a shift basis.
