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Job Description
- Relationship management with customers focus:
- maintaining and operationally managing profitable, trustful, long-term, professional relationships with existing customer base (predominantly based in Europe), e.g. wholesalers, retailers, DIY chains etc. (mostly European based)
- Develop future market opportunities and new customer relations.
Coordination of complex, international, multi-country-based customers – direct B-to-B or via intermediate dealers. - Initiation, product design (including. packaging, labelling requirements); Verification of financial & technical, feasibility; Cost & pricing, preparation and follow-up of offers, quotations, negotiations, contracts
Ensuring fulfilment of orders on agreed time, quality and cost. - Follow-up on orders and delivery.
- Strong interface with production, logistics
Job Requirements
- Academic degree in engineering, international education a plus
Minimum 5 years professional experience in similar function (EXPORT / white-label business), gained in a sizable multinational or national Egypt based production company with technical products, ideally in building supplies. - Experience in direct relationship management with international/European 3rd party customers, in dealing with complex international, European customers’ requirements (regarding products, contracts, processes, delivery) and short cycles from tender to delivery. Nice to have experience in international intercompany business.
- Strong communication, collaboration, stakeholder management skills.
Successful track record and ability to build and maintain trustful long-term relationships with international partners. - Strong commercial understanding, experience and familiar with offering / tendering processes, quotations, negotiations.
- Strong technical understanding of technical products; familiar with feasibility of product development / customization and close interface with production
- Financial and P&L understanding with clear profitability focus (cost, pricing, margins etc.)
Knowledge of legal aspects / contracts, familiar with logistics aspects - Highly energetic, self-motivated, independent, positive and fully committed to customer satisfaction. Performance and results orientation; track record of meeting ambitious plans and deadlines; ability to manage conflicting priorities with limited resources.
IT: office applications - Fluent in English (as daily business language), 2nd language a plus