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Job Description
The Client Success Manager is a pivotal role , you will be responsible for ensuring the strategic success and satisfaction of our clients across E-commerce, Lead Generation, and B2B Corporate programs. Simply you will define and monitor client strategies, lead the Growth Management Team, collaborate extensively with Business Development to optimize the sales cycle, and provide critical performance insights to both clients and the executive team, driving measurable client outcomes and fostering long-term partnerships.
Key Responsibilities:
- Client Strategy Development & Assurance:
- Define, develop, and refine tailored strategies for our clients across E-commerce, Lead Generation, and B2B Corporate segments.
- Continuously monitor and assure the efficiency and adaptability of implemented client strategies, making data-driven adjustments to maximize effectiveness and client ROI.
- Establish and track a comprehensive list of Key Performance Indicators (KPIs) for each client, ensuring measurable success criteria are clearly defined and met.
- Growth Management Team Leadership:
- Supervise and provide effective leadership and support to the Growth Management Team, ensuring they are empowered to deliver exceptional client success.
- Foster a culture of proactive client engagement, problem-solving, and continuous improvement within the team.
- Cross-functional Collaboration & Sales Cycle Optimization:
- Collaborate closely with the Business Development Team to assure perfect alignment throughout the sales cycle, from initial pitch to seamless client onboarding.
- Provide ongoing strategic support and insights to the Business Development Team to effectively promote Our services and achieve sales targets.
- Develop and implement strategies in collaboration with Business Development to achieve overarching sales goals.
- Performance Reporting & Strategic Recommendations:
- Conduct quarterly performance and strategic review meetings with clients and relevant internal departments to assess progress, discuss results, and make necessary strategic adjustments.
- Prepare comprehensive operational performance and strategic insight reports for board meetings, providing a clear overview of client success and departmental contributions.
- Offer strategic recommendations based on in-depth operational data and client performance, actively helping to shape future business directions and service enhancements.
Job Requirements
- Minimum of 2+ years of experience in client success, account management, or growth management roles within a digital marketing agency, e-commerce, or B2B services environment.
- Proven track record of developing and executing successful client strategies for diverse business models (E-commerce, Lead Generation, B2B Corporate).
- Hands on Experience on Performance Marketing ( Google - Meta -Tiktok -Linkedin - Snapchat)