Customer Support Representative
Nasr City, Cairo
Customer Support Representative
Nasr City, CairoPosted 2 hours ago1 open position
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Job Description
- Serve as the primary point of contact for clients, addressing inquiries and providing timely, accurate information regarding legal services and case status.
- Manage incoming calls, emails, and in-person requests, ensuring all client communications are handled professionally and efficiently.
- Collaborate closely with attorneys and legal staff to relay client concerns, schedule appointments, and facilitate smooth case progression.
- Maintain detailed records of client interactions, updating databases and case management systems with relevant information.
- Assist clients with onboarding processes, including documentation collection and initial consultations.
- Resolve client issues or escalate complex matters to the appropriate legal professionals for resolution.
- Provide guidance on firm procedures, service offerings, and general legal processes to clients and prospective clients.
- Support the preparation and distribution of client correspondence, legal documents, and follow-up communications.
- Monitor and track client satisfaction, gathering feedback to help improve service delivery.
- Contribute to a positive office environment by upholding the firm’s standards of professionalism, confidentiality, and client care.
Job Requirements
- 2-3 years of proven experience in a customer support, client relations, or similar role, preferably within a professional services or legal environment.
- Excellent verbal and written communication skills in English.
- Strong organizational skills with the ability to manage multiple tasks and prioritize effectively in a fast-paced office setting.
- Demonstrated ability to handle sensitive information with discretion and maintain client confidentiality.
- Proficiency in using office productivity software and client management systems.
- Exceptional interpersonal skills and a client-focused mindset.
- Ability to work collaboratively within a team and independently as needed.
- High attention to detail and accuracy in all client interactions and documentation.
- Problem-solving skills with a proactive approach to addressing client needs.
- Flexibility to adapt to changing priorities and client demands.
