Customer Support Representative ...
Horizons -
Nasr City, Cairo
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Job Description
Customer Support Specialist
Horizons, a sister company of a top-notch US dental clinic, is seeking confident and assertive Customer Service agents for our call center office.
- Respond to customer queries in a timely and accurate way, via phone, email, or Video calls.
- Identify customer needs and help customers use specific features.
- Inform customers about new features and functionalities.
- Follow up with customers to ensure their technical issues are resolved.
Job Requirements
- You will be working from 3:00 pm to 12:00 am in our Nasr City, Cairo office
- Providing exceptional support to our clients via phone, email, social media, and video calls.
- Fixed two days off on Saturdays and Sundays.
- Respond to customer queries in a timely and accurate way via phone or email.
- Identify customer needs and help customers use specific features
- Fluency in English.
- Ability to work in teams.
- Writing Emails.
