Customer Experience Manager
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Job Details
Skills And Tools:
Job Description
The Customer Service Manager at Cartlow is responsible for leading and motivating the customer service team to deliver outstanding support to our customers. This role focuses on managing customer inquiries, improving service processes, and ensuring customer satisfaction. The ideal candidate has a strong background in customer service management, excellent communication skills, and a passion for enhancing the customer experience.
Key Responsibilities:
• Oversee and develop the customer service team to meet service goals.
• Respond to customer inquiries, resolve issues, and manage escalations effectively.
• Analyze customer feedback to drive continuous improvement.
• Implement and optimize service processes to enhance efficiency.
• Report on customer service performance and satisfaction metrics.
Qualifications:
• Proven experience in customer service management
• Strong leadership and problem-solving abilities
• Excellent communication skills and a customer-focused mindset
Job Requirements
• Bachelor’s degree in Business, Communications, or a related field
• Minimum of 3 years of experience in customer service management, preferably in e-commerce or retail
• Strong leadership, organizational, and problem-solving skills
• Excellent verbal and written communication skills
• Proficiency with customer service software and CRM systems
• Ability to handle challenging customer situations with patience and professionalism
• Analytical mindset with experience in using data to drive improvements in customer service
