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Job Description
Overview
Shangri-La is seeking a seasoned and strategic Account Director to lead our commercial efforts across the GCC region, with a strong focus on KSA.
This high-impact role will represent our iconic luxury property in Jeddah—and will be responsible for cultivating relationships with Private Offices, Royal Families, Protocol Departments, Travel Agents, and Embassies operating within the GCC.
As Account Director – GCC Market, we rely on you to,
Client Relationships & Market Development
Build and maintain trusted relationships with high-net-worth individuals (HNWI), VIPs, and key decision-makers across the GCC.
Serve as the primary liaison for clients engaging with our property, ensuring personalized and exceptional service.
Develop strategic partnerships with travel agencies, corporate companies, embassies, and protocol departments.
Sales & Revenue Generation
Drive revenue growth through targeted sales strategies and account management.
Identify and secure new business opportunities including leisure groups, corporate accounts, and high-value events.
Achieve and exceed agreed sales targets across all represented properties.Develop and execute strategies to grow MICE business and expand market share.
Market Insights & Strategy
Provide expert insights into GCC market trends, client preferences, and competitive landscape.
Customize sales and marketing initiatives to align with regional expectations while upholding Shangri-La’s brand standards.
Represent the brand at trade shows, networking events, and industry forums.
Collaboration & Coordination
Work closely with the GCC Global Sales team and hotel sales teams to ensure unified communication and strategy.
Partner with the operations team at Shangri-La Jeddah to ensure seamless client experiences.
Coordinate with regional marketing and revenue teams to optimize cross-property promotions.
Reporting & Analysis
Deliver monthly reports on account performance, market trends, and revenue forecasts.
Continuously refine sales strategies based on performance data and market feedback.
What We Are Looking For
Bachelor’s degree in Business, Hospitality, or related field.
Minimum 5–7 years of experience in luxury hospitality sales, with a strong network in the GCC.
Proven success in managing HNWI and VIP accounts.
Excellent communication, negotiation, and relationship-building skills.
Fluent in English and Arabic
Willingness to travel across the GCC and internationally as needed.
Why Join Us?
Represent globally renowned luxury properties.
Engage with elite clientele and high-profile partners.
Be part of a collaborative, multicultural team with global career growth opportunities.
[Not translated in selected language]
Shangri-La is seeking a seasoned and strategic Account Director to lead our commercial efforts across the GCC region, with a strong focus on KSA.
This high-impact role will represent our iconic luxury property in Jeddah—and will be responsible for cultivating relationships with Private Offices, Royal Families, Protocol Departments, Travel Agents, and Embassies operating within the GCC.
As Account Director – GCC Market, we rely on you to,
Client Relationships & Market Development
Build and maintain trusted relationships with high-net-worth individuals (HNWI), VIPs, and key decision-makers across the GCC.
Serve as the primary liaison for clients engaging with our property, ensuring personalized and exceptional service.
Develop strategic partnerships with travel agencies, corporate companies, embassies, and protocol departments.
Sales & Revenue Generation
Drive revenue growth through targeted sales strategies and account management.
Identify and secure new business opportunities including leisure groups, corporate accounts, and high-value events.
Achieve and exceed agreed sales targets across all represented properties.Develop and execute strategies to grow MICE business and expand market share.
Market Insights & Strategy
Provide expert insights into GCC market trends, client preferences, and competitive landscape.
Customize sales and marketing initiatives to align with regional expectations while upholding Shangri-La’s brand standards.
Represent the brand at trade shows, networking events, and industry forums.
Collaboration & Coordination
Work closely with the GCC Global Sales team and hotel sales teams to ensure unified communication and strategy.
Partner with the operations team at Shangri-La Jeddah to ensure seamless client experiences.
Coordinate with regional marketing and revenue teams to optimize cross-property promotions.
Reporting & Analysis
Deliver monthly reports on account performance, market trends, and revenue forecasts.
Continuously refine sales strategies based on performance data and market feedback.
What We Are Looking For
Bachelor’s degree in Business, Hospitality, or related field.
Minimum 5–7 years of experience in luxury hospitality sales, with a strong network in the GCC.
Proven success in managing HNWI and VIP accounts.
Excellent communication, negotiation, and relationship-building skills.
Fluent in English and Arabic
Willingness to travel across the GCC and internationally as needed.
Why Join Us?
Represent globally renowned luxury properties.
Engage with elite clientele and high-profile partners.
Be part of a collaborative, multicultural team with global career growth opportunities.
[Not translated in selected language]
Job Requirements
Candidates should have a Bachelor's degree in Business, Hospitality, or a related field, along with 5-7 years of experience in luxury hospitality sales.
Fluency in English and Arabic, as well as excellent communication and negotiation skills, are essential.
Fluency in English and Arabic, as well as excellent communication and negotiation skills, are essential.
