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Customer Success Manager (Techni...

AlgoSec
Dubai, United Arab Emirates

Customer Success Manager (Technical), UAE

Dubai, United Arab Emiratesposted 26 days ago
10People have clicked1 open position

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Job Description

Responsibilities

Drive Customer Adoption: Identify adoption gaps, build tailored success plans, and align product use cases to value realization.


Monitor Adoption Health: Track adoption across your portfolio and create quarterly improvement plans.


Support Renewals: Partner with the renewals team to connect adoption health with renewal outcomes.

Flag churn risks early and lead mitigation efforts.


Identify Expansion Opportunities: Collaborate with internal teams and sales to uncover and quantify growth potential.


Be a Trusted Advisor: Build strong relationships with key stakeholders and guide customers with best practices and strategic insights.


Lead Customer Engagements: Host Executive Business Reviews (EBRs) and maintain proactive, high-value touchpoints.


Document Value: Capture use cases, success stories, and lessons learned to enrich our Customer Success knowledge base.


Advocate Internally: Represent the customer’s voice and ensure their needs are championed across the organization.

Job Requirements

Requirements

5+ years in Customer Success or similar roles within enterprise software, preferably in security or systems integration.


Proven experience managing strategic and enterprise-level customers with measurable success.


Strong understanding of network security, governance, audit, risk, and compliance practices.


Customer-first mindset, highly proactive, and comfortable with client-facing engagements (calls/visits).


Excellent consulting, project management, and data-driven decision-making skills.


Solid knowledge of security tech (firewalls, IDS/IPS, SDN, compliance) and APIs (Java, REST).


Familiarity with infrastructure, cloud (public/private/hybrid), and networking (LAN/WAN).


Resilient and adaptable in dynamic, fast-paced environments.


Executive presence and ability to manage high-stakes conversations and escalations.


Willingness to travel up to 50% of the time
Based in Dubai- a must
Experience with Salesforce.com and Gainsight.


Fluent Arabic speaker.
Technical depth in TCP/IP v4, VRF, AWS VPC, routing, firewall policies, LDAP, and Radius.


AlgoSec is an Equal Opportunity Employer (EEO), committed to creating a friendly, diverse and inclusive company culture.


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