Senior Manager - Community Manag...
Jumeirah -
Dubai, United Arab EmiratesJob Details
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Job Description
About Dubai Holding Community Management
Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding.
Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents.
Our team of experts provides various services, including community and district management, technical management, and financial management.
Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently.
We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively
We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others.
Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
About The Role
The Senior Manager - Community Management (with Infrastructure Focus) is responsible for providing strategic leadership and comprehensive oversight for the management, operations, and resident experience across a portfolio of assigned communities, with a specific emphasis on the robust planning, operation, and maintenance of all infrastructure assets.
This role ensures the development and implementation of advanced community management practices, fosters high levels of resident satisfaction, and significantly contributes to the long-term value, liveability, and sustainable functionality of properties managed by DHCM through meticulous infrastructure oversight.
Key Responsibilities
Strategic Community Operations & Management
Lead the strategic planning and execution of comprehensive community management operations, ensuring alignment with DHCM's overarching business objectives and vision for community living.
Develop and implement best practices and innovative solutions for the maintenance, cleanliness, and security of all community assets.
Oversee and optimize the performance of all service providers and contractors, establishing rigorous Service Level Agreements (SLAs) and conducting regular performance reviews.
Infrastructure Operations & Maintenance Oversight
Lead the end-to-end management of all community infrastructure assets within assigned communities, including roads, street lighting, storm water drainage, utility networks (water, sewerage, irrigation), district cooling interfaces, and other related systems.
Develop, implement, and monitor comprehensive preventative and corrective maintenance programs to ensure high availability, optimal performance, and longevity of infrastructure.
Manage and evaluate the performance of third-party service providers and contractors specifically responsible for infrastructure maintenance and upgrades, ensuring strict adherence to SLAs and quality standards.
Advanced Resident Engagement & Relations
Champion a proactive and highly responsive approach to resident relations, overseeing the resolution of complex inquiries, concerns, and escalated complaints, particularly those related to infrastructure.
Develop and implement advanced strategies to foster strong community spirit, resident engagement, and a vibrant living environment through diverse initiatives and communication channels.
Analyse resident feedback and satisfaction data to drive continuous improvement in service delivery and resident experience.
Budgetary Oversight & Financial Stewardship
Lead the development, review, and rigorous management of substantial community budgets, including specific allocation and oversight of infrastructure-related operational expenses and capital improvement projects.
Conduct detailed financial analysis, identify significant variances, and implement robust corrective actions to ensure fiscal responsibility and optimal financial performance across communities.
Ensure efficient collection of service charges and proactive management of complex payment issues, collaborating closely with the Finance department.
Policy Development & Regulatory Compliance (Infra-focused)
Develop, implement, and enforce comprehensive community rules, regulations, and policies that align with local laws and international best practices, with particular attention to infrastructure-specific codes and standards.
Oversee the resolution of high-level violations or non-compliance issues, ensuring fair, consistent, and legally sound approaches.
Stay abreast of new regulations and industry trends related to both community management and infrastructure development/maintenance to proactively adapt strategies and policies.
High-Level Stakeholder Management
Cultivate and manage strategic relationships with key internal stakeholders (e.g., Technical, Finance, Customer Experience, Legal, Development teams) to ensure integrated and seamless operations.
Liaise extensively with external authorities (e.g., DEWA, RTA, Dubai Municipality), utility providers, master developers, and community associations to represent DHCM's interests and ensure compliance, especially concerning infrastructure.
Team Leadership & Development
Lead, mentor, and develop a diverse team of Community Management professionals (including Managers and Supervisors), setting strategic performance objectives, conducting regular performance reviews, and fostering a culture of excellence and accountability.
Drive talent development initiatives within the team, identifying high-potential individuals and supporting their career progression.
Strategic Reporting & Performance Analysis
Prepare and present comprehensive strategic reports on community performance, resident satisfaction, financial health, infrastructure operational status, and key infrastructure metrics to the Director and executive leadership, providing actionable insights for decision-making.
Health, Safety, and Environmental (HSE) Responsibilities
Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.
About You
Skills
Exceptional leadership, strategic thinking, and team development capabilities.
Superior communication, negotiation, and conflict resolution abilities, both written and verbal, capable of engaging at executive and resident levels.
Advanced organizational, project management, and analytical skills, with a strong aptitude for problem-solving and data-driven decision-making.
Solid technical understanding of community infrastructure systems and maintenance requirements.
Highly customer-centric with a demonstrated commitment to enhancing resident experience.
Proficiency in advanced property/community management software, CRM systems, and Microsoft Office Suite.
About Benefits
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.
Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow.
We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
Dubai Holding Community Management (DHCM) is a premium community management services provider under the umbrella of Dubai Holding.
Established in 2021, DHCM has quickly become a leader in the industry, offering exceptional services to maintain and enhance residential communities and districts across Dubai.
At DHCM, we believe in creating sustainable and vibrant communities that offer a sense of belonging to residents.
Our team of experts provides various services, including community and district management, technical management, and financial management.
Our community and district management services ensure that each community is well-maintained, secure, and operates efficiently.
We manage common areas, enforce community rules and regulations, coordinate with local authorities, and respond to residents' concerns promptly and effectively
We proudly manage a portfolio of prestigious communities, including Bluewaters, City Walk, Port de La Mer, Bvlgari Residences, Jumeirah Beach Residence (JBR), and Business Bay Executive Towers, among others.
Additionally, we manage iconic districts, including Business Bay, Dubai Land Residences, Jaddaf Waterfront, Dubai Media City, Dubai Internet City, Dubai Studio City, Dubai Harbour, and more.
About The Role
The Senior Manager - Community Management (with Infrastructure Focus) is responsible for providing strategic leadership and comprehensive oversight for the management, operations, and resident experience across a portfolio of assigned communities, with a specific emphasis on the robust planning, operation, and maintenance of all infrastructure assets.
This role ensures the development and implementation of advanced community management practices, fosters high levels of resident satisfaction, and significantly contributes to the long-term value, liveability, and sustainable functionality of properties managed by DHCM through meticulous infrastructure oversight.
Key Responsibilities
Strategic Community Operations & Management
Lead the strategic planning and execution of comprehensive community management operations, ensuring alignment with DHCM's overarching business objectives and vision for community living.
Develop and implement best practices and innovative solutions for the maintenance, cleanliness, and security of all community assets.
Oversee and optimize the performance of all service providers and contractors, establishing rigorous Service Level Agreements (SLAs) and conducting regular performance reviews.
Infrastructure Operations & Maintenance Oversight
Lead the end-to-end management of all community infrastructure assets within assigned communities, including roads, street lighting, storm water drainage, utility networks (water, sewerage, irrigation), district cooling interfaces, and other related systems.
Develop, implement, and monitor comprehensive preventative and corrective maintenance programs to ensure high availability, optimal performance, and longevity of infrastructure.
Manage and evaluate the performance of third-party service providers and contractors specifically responsible for infrastructure maintenance and upgrades, ensuring strict adherence to SLAs and quality standards.
Advanced Resident Engagement & Relations
Champion a proactive and highly responsive approach to resident relations, overseeing the resolution of complex inquiries, concerns, and escalated complaints, particularly those related to infrastructure.
Develop and implement advanced strategies to foster strong community spirit, resident engagement, and a vibrant living environment through diverse initiatives and communication channels.
Analyse resident feedback and satisfaction data to drive continuous improvement in service delivery and resident experience.
Budgetary Oversight & Financial Stewardship
Lead the development, review, and rigorous management of substantial community budgets, including specific allocation and oversight of infrastructure-related operational expenses and capital improvement projects.
Conduct detailed financial analysis, identify significant variances, and implement robust corrective actions to ensure fiscal responsibility and optimal financial performance across communities.
Ensure efficient collection of service charges and proactive management of complex payment issues, collaborating closely with the Finance department.
Policy Development & Regulatory Compliance (Infra-focused)
Develop, implement, and enforce comprehensive community rules, regulations, and policies that align with local laws and international best practices, with particular attention to infrastructure-specific codes and standards.
Oversee the resolution of high-level violations or non-compliance issues, ensuring fair, consistent, and legally sound approaches.
Stay abreast of new regulations and industry trends related to both community management and infrastructure development/maintenance to proactively adapt strategies and policies.
High-Level Stakeholder Management
Cultivate and manage strategic relationships with key internal stakeholders (e.g., Technical, Finance, Customer Experience, Legal, Development teams) to ensure integrated and seamless operations.
Liaise extensively with external authorities (e.g., DEWA, RTA, Dubai Municipality), utility providers, master developers, and community associations to represent DHCM's interests and ensure compliance, especially concerning infrastructure.
Team Leadership & Development
Lead, mentor, and develop a diverse team of Community Management professionals (including Managers and Supervisors), setting strategic performance objectives, conducting regular performance reviews, and fostering a culture of excellence and accountability.
Drive talent development initiatives within the team, identifying high-potential individuals and supporting their career progression.
Strategic Reporting & Performance Analysis
Prepare and present comprehensive strategic reports on community performance, resident satisfaction, financial health, infrastructure operational status, and key infrastructure metrics to the Director and executive leadership, providing actionable insights for decision-making.
Health, Safety, and Environmental (HSE) Responsibilities
Ensure full compliance with DHCM’s Health, Safety, and Environmental (HSE) Policy, governance framework, and standards by conducting all tasks according to HSE procedures, attending mandatory training, actively reporting hazards, near misses, or incidents, and utilizing appropriate Personal Protective Equipment (PPE) as identified in risk assessments.
About You
Skills
Exceptional leadership, strategic thinking, and team development capabilities.
Superior communication, negotiation, and conflict resolution abilities, both written and verbal, capable of engaging at executive and resident levels.
Advanced organizational, project management, and analytical skills, with a strong aptitude for problem-solving and data-driven decision-making.
Solid technical understanding of community infrastructure systems and maintenance requirements.
Highly customer-centric with a demonstrated commitment to enhancing resident experience.
Proficiency in advanced property/community management software, CRM systems, and Microsoft Office Suite.
About Benefits
At Dubai Holding, we're committed to nurturing the success and well-being of our colleagues.
Join our dynamic and diverse team, and enjoy a comprehensive benefits package that includes competitive compensation, career development opportunities, and a collaborative work environment.
We strongly believe in creating an empowered Internal workforce that will help us build a connected city for tomorrow.
We are committed to attracting the brightest minds and nurturing the most pioneering candidates who desire to make a great impact on the future of Dubai.
Job Requirements
Qualifications & Experience
Bachelor’s degree in business administration, Property Management, Real Estate, Civil Engineering, Mechanical Engineering, Electrical Engineering, or a closely related field.
A master’s degree is highly preferred.
Minimum of 10-12 years of progressive experience in community management, property management, or real estate operations, with at least 5-7 years in a senior managerial or leadership capacity overseeing multiple communities or large-scale developments.
Demonstrated experience in managing and overseeing community infrastructure (e.g., utilities, roads, drainage, street lighting) is essential.
In-depth understanding of community living concepts, owner association management, and relevant local and international real estate regulations.
Proven track record in strategic planning, budget management, and leading large teams.
Bachelor’s degree in business administration, Property Management, Real Estate, Civil Engineering, Mechanical Engineering, Electrical Engineering, or a closely related field.
A master’s degree is highly preferred.
Minimum of 10-12 years of progressive experience in community management, property management, or real estate operations, with at least 5-7 years in a senior managerial or leadership capacity overseeing multiple communities or large-scale developments.
Demonstrated experience in managing and overseeing community infrastructure (e.g., utilities, roads, drainage, street lighting) is essential.
In-depth understanding of community living concepts, owner association management, and relevant local and international real estate regulations.
Proven track record in strategic planning, budget management, and leading large teams.
