Job description

Location: Egypt, Remote (working hours aligned with UK time zone)

Company: Escooter Clinic & Voltnation

Job Type: Full-time

Language: English (required), other EU languages a plus

About Us

We’re a tech-savvy company and part of a growing group operating across different sectors and regions. Escooter Clinic focuses on repair and service for personal electric vehicles across the UK. We work across markets, move fast, and believe in flexibility, ownership, and clear communication. No two days are the same — and that’s how we like it.

About the Role

We are seeking an experienced eCommerce Operations Manager to take full ownership of our online operations and drive scalable, optimized workflows. This role requires a strategic operator who can lead and develop a performance-driven team while staying hands-on when needed. You will be responsible for managing the entire eCommerce operations lifecycle, improving tools and processes, and using business KPIs to make data-driven decisions that improve efficiency and customer experience.

You should be a systems thinker who understands how to build robust processes, a people manager who can coach and motivate teams, and a cross-functional communicator who can align Customer Service, Warehousing, Tech, and Marketing around smooth execution.

Key Responsibilities

Oversee and manage the full spectrum of eCommerce operations.
Lead and develop the eCommerce team handling:
Product uploads, descriptions, images, and pricing.
CMS updates, blog content, and product categorization.
Order management from purchase to delivery, returns, and repairs.
Follow-up on customer service resolutions and continuation of orders.
Inventory control, stock coordination, and system syncing.
C2W (Click-to-Workshop) process for repairs and after-sales operations.
Own and optimize internal workflows, platforms, and operational documentation.
Manage and improve stock management tools and eCommerce operation tools.
Build scalable processes and ensure continuous improvement.
Coordinate closely with Customer Service, Warehousing, and Marketing teams.

KPI & Data-Driven Responsibilities:

Lead the development, tracking, and reporting of key eCommerce KPIs (conversion rate, fulfillment rate, stock accuracy, listing accuracy, return rate, order cycle time).
Monitor platform and team performance data to identify bottlenecks and process gaps.
Use KPI insights to drive weekly and monthly decisions and operational improvements.
Set performance goals and regularly review progress with the team to ensure targets are met.

EscooterClinic

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