Collection Officer

Job PurposeCollection Officer position is in charge of managing and maximizing the collection of outstanding debts owed to the company. This position will be responsible for contacting our clients, negotiating repayment plans, and ensuring timely resolution of overdue accounts while maintaining a positive client relationship.Job DescriptionBespineers Conduct Adhere to company policies and procedures, as well as applicable laws and regulations. Handle conflicts in a professional and constructive manner. Aim for high-quality work and continuously look for ways to improve. Maintain a positive and cooperative attitude, such as accepting feedback politely and remaining calm and professional when faced with challenges, to contribute to a more productive and pleasant work environment. Work as part of a team, be willing to help others, communicate effectively and be willing to adapt to reach team goals. Act as role models, demonstrating Bespin Motto, behaviors, and ethics that Bespin aspires to uphold.Account Management Monitor and manage assigned accounts receivable portfolios to identify delinquent accounts and take appropriate action for recovery. Contact company clients via phone, email, or mail to initiate collections on overdue accounts. Utilize persuasive communication skills to negotiate repayment terms and methods. Process and record payments received from clients, ensuring accuracy and timely application to their accounts. Maintain accurate records of all collection activities, including communication logs, payment arrangements, and follow-up actions. Prepare regular reports on collection efforts and account statuses for management review. Identify and resolve issues or obstacles that may impede the collection process, such as invalid contact information or disputed debts.Stakeholder Management Maintain professional and courteous communication with clients regarding their outstanding debts. Provide assistance and guidance on repayment options and resolve any queries or disputes. Provide exceptional customer service by addressing client inquiries, concerns, and complaints in a timely and professional manner. Build and maintain positive relationships with clients to facilitate debt recovery. Negotiate settlements with customers who are unable to pay their full outstanding balance, taking into account their financial circumstances and the company's objectives. Coordinate with internal departments such as Sales, Finance and Legel to resolve issues related to invoicing and payments.Reporting and Compliance Ensure compliance with company policies, legal requirements, and industry regulations governing debt collection practices. Stay updated on relevant regulations and guidelines related to accounts receivable collections in the UAE. Provide regular updates on collection efforts and outstanding balances to management. Identify delinquent accounts and escalate them to the appropriate level for further action.Job SpecificationEducation Bachelor’s Degree of Business Administration or Finance, or related field preferred.Professional Certifications Time Management Certification. Negotiation Certification (Preferred)Knowledge Proven experience in accounts receivable collections or a similar role. Strong communication and negotiation skills, with the ability to handle challenging conversations with customers. Knowledge of debt collection laws, regulations, and best practices.