Job DescriptionJob Summary-The Reservations Agent will be responsible for assisting customers with booking reservations, providing information about services and facilities, and ensuring a smooth booking process.Job Responsibility- Answering incoming calls and emails from customers to assist with making reservations Providing information about available services, pricing, and promotions Inputting reservation details accurately into the system Confirming reservations with customers and sending out confirmation emails Handling any changes or cancellations to existing reservations Resolving customer issues or complaints related to reservationsCandidate Requirements- Proven experience in a customer service role Excellent communication and interpersonal skills Ability to multitask and work efficiently in a fast-paced environment Proficiency in using reservation and booking systems Strong attention to detail and accuracy Ability to remain calm under pressure and handle difficult situations professionallySkillsSkills- Strong communication skills, both verbal and written Excellent customer service skills Ability to multitask and work efficiently in a fast-paced environment Proficiency in using reservation software and Microsoft Office Strong attention to detail and accuracy Problem-solving skills Ability to work well in a team Flexibility and adaptability to changing demands Knowledge of hotel policies and procedures Time management skills