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Job Description
DRIVING CONNECTIVITY
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions.
If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach.
With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career
We are seeking a highly motivated, detail-oriented, and customer-focused Customer Service Manager (Ad Dammam, Saudi Arabia) to join our dynamic team at PIL.
The successful candidate will play a crucial role in managing customer inquiries and delivering exceptional service, while supporting shipping operations through outstanding customer care and high service standards.
Key Responsibilities
Lead and oversee the customer service team to ensure timely and accurate responses to customer inquiries.
Develop and implement service strategies that enhance customer satisfaction and operational efficiency.
Coordinate with carriers, customs brokers, and other stakeholders to ensure smooth cargo movement.
Resolve escalated customer issues professionally and effectively, ensuring prompt follow-up and resolution.
Collaborate with Operations, Logistics, and Sales teams to align customer service efforts with business goals.
Serve as the primary escalation point for complex customer concerns and ensure resolution in line with company standards.
Monitor service performance metrics and identify areas for improvement.
Provide proactive updates to customers regarding shipment schedules, delays, or changes.
Build and maintain strong relationships with key customers to foster loyalty and long-term partnerships.
Ensure compliance with company policies, industry regulations, and service standards.
Drive continuous improvement initiatives within the customer service function.
Must Have
Bachelor’s degree in Logistics, Supply Chain Management, or a related field
At least 5 years of experience in customer service within the shipping or logistics industry
Proven leadership and team management skills
Strong organizational and problem-solving skills
We Value
Customer-first mindset with exceptional interpersonal and communication skills
Detail-oriented with strong organizational abilities
Ability to multitask and perform under pressure in a fast-paced, dynamic environment
Proactive and solutions-oriented approach to challenges
Team player with a collaborative attitude, able to work effectively with diverse groups
Familiarity with shipping and logistics software
Adaptability and a commitment to continuous improvement
Why Join Us
Be part of a leading global carrier with a strong focus on sustainability and innovation.
Work in a dynamic and collaborative environment.
Enjoy opportunities for professional growth and development.
Application Process
To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website .
Eligibility To Apply
This position is open to Saudi Arabian nationals or individuals who currently have the legal right to work in Saudi Arabia.
Applicants who do not meet this eligibility will not be considered.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia.
Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms.
With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Copyright © 2025 Pacific International Lines
Chart your Course with PIL
With over 55 years of leadership in the global shipping industry, Pacific International Lines (PIL) is looking for proactive individuals to drive innovation and sustainable shipping solutions.
If you’re fuelled by pioneering ideas, enjoy challenging the status quo, and are determined to make a significant impact, PIL wants you as a part of our dynamic community of maritime professionals.
At PIL, we provide local experiences with a global reach.
With our headquarters in Singapore, and services offered at over 500 locations in 90 countries, you will have ample opportunities to work with colleagues from different cultures and communities.
Get On Board for a Dynamic and Purposeful Career
We are seeking a highly motivated, detail-oriented, and customer-focused Customer Service Manager (Ad Dammam, Saudi Arabia) to join our dynamic team at PIL.
The successful candidate will play a crucial role in managing customer inquiries and delivering exceptional service, while supporting shipping operations through outstanding customer care and high service standards.
Key Responsibilities
Lead and oversee the customer service team to ensure timely and accurate responses to customer inquiries.
Develop and implement service strategies that enhance customer satisfaction and operational efficiency.
Coordinate with carriers, customs brokers, and other stakeholders to ensure smooth cargo movement.
Resolve escalated customer issues professionally and effectively, ensuring prompt follow-up and resolution.
Collaborate with Operations, Logistics, and Sales teams to align customer service efforts with business goals.
Serve as the primary escalation point for complex customer concerns and ensure resolution in line with company standards.
Monitor service performance metrics and identify areas for improvement.
Provide proactive updates to customers regarding shipment schedules, delays, or changes.
Build and maintain strong relationships with key customers to foster loyalty and long-term partnerships.
Ensure compliance with company policies, industry regulations, and service standards.
Drive continuous improvement initiatives within the customer service function.
Must Have
Bachelor’s degree in Logistics, Supply Chain Management, or a related field
At least 5 years of experience in customer service within the shipping or logistics industry
Proven leadership and team management skills
Strong organizational and problem-solving skills
We Value
Customer-first mindset with exceptional interpersonal and communication skills
Detail-oriented with strong organizational abilities
Ability to multitask and perform under pressure in a fast-paced, dynamic environment
Proactive and solutions-oriented approach to challenges
Team player with a collaborative attitude, able to work effectively with diverse groups
Familiarity with shipping and logistics software
Adaptability and a commitment to continuous improvement
Why Join Us
Be part of a leading global carrier with a strong focus on sustainability and innovation.
Work in a dynamic and collaborative environment.
Enjoy opportunities for professional growth and development.
Application Process
To apply for this exciting opportunity, please submit your resume in English outlining your qualifications and experience to PIL Career Website .
Eligibility To Apply
This position is open to Saudi Arabian nationals or individuals who currently have the legal right to work in Saudi Arabia.
Applicants who do not meet this eligibility will not be considered.
About Us
Incorporated in 1967, Pacific International Lines (PIL) is ranked 12th among the world’s top container shipping lines and is also the largest home-grown carrier in Southeast Asia.
Based in Singapore, PIL is a global carrier with a focus on Asia, China, Africa, the Middle East, Latin America, Oceania, and the Pacific Islands.
Together with its affiliated companies Mariana Express Lines (MELL) and Malaysia Shipping Corporation, PIL serves customers at over 500 locations in more than 90 countries worldwide with a fleet of 100 container and multi-purpose vessels.
Apart from the core liner shipping business, PIL also has several other business units such as container manufacturing, depot, and logistics services.
PIL strives to meet the needs of its customers by providing value-adding services such as intermodal, breakbulk, and reefer services delivered on innovative technological platforms.
With its focus on “Driving Connectivity” and commitment to achieving Net Zero by 2050, PIL aims to be an efficient, sustainable, and future-ready shipping line.
For more information, visit www.pilship.com
Pacific International Lines (PIL) is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.
Copyright © 2025 Pacific International Lines
Job Requirements
Candidates must have a Bachelor's degree in Logistics or a related field and at least 5 years of experience in customer service within the shipping industry.
Proven leadership skills and strong organizational abilities are essential.
Proven leadership skills and strong organizational abilities are essential.
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