Retention Specialist
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Job Details
Skills And Tools:
Job Description
• Provide corresponding teaching services for the college according to the company's service process.
• Monitor the quality of teachers' teaching and support users' learning progress, provide timely feedback, resolve any issues, and actively promote the improvement of teaching quality.
• Maintain good communication with paying students and parents, provide learning planning and suggestions to achieve sales targets.
• Improve customer satisfaction, expand customer resources, and actively promote user recommendations and referrals.
• Track student learning and resolve issues related to student and parent learning effectiveness.
Field: Outbound calls
Location: Maadi
Shifts: Fixed from (12:00 PM to 9:00 PM) (Friday off), Saturday is a half day (12:00 PM to 4:00 PM)
Coffee time: 2:45 pm - 3:00 pm. Lunch time: 5:00pm - 6:00 pm.
Benefits:
- Medical Insurance
- Social Insurance
- Paid Training
- Very Attractive Bonus Scheme Base Salaries could reach up to 15K gross based on experience, excluding the bonus ;)
Job Requirements
- Intermediate English speakers (A2, B1 or above).
- Sales Background better, (Sales mindset).
- Good Communication Skills
- Excellent written communication and copywriting skills
- Strong project management skills
- An ability to work under tight deadlines
- BSc degree in Marketing or relevant field
