Workflow & Performance Manager
6th of October, Giza
Workflow & Performance Manager
6th of October, Gizaposted 9 days ago52Applicants for1 open position
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Job Description
Job Summary
The Workflow & Performance Manager will be responsible for designing, implementing, and monitoring workflows across all departments to ensure smooth and efficient daily operations. This role will establish performance metrics, track departmental efficiency, and act as a central point of coordination between teams to ensure operational excellence and business growth.
Key Responsibilities1. Workflow Design & Implementation
- Analyze existing processes and identify areas for improvement across all departments (Sales, Operations, HR, Marketing, Finance, Logistics).
- Develop clear and practical Standard Operating Procedures (SOPs).
- Create process flowcharts and documentation for consistency and efficiency.
- Ensure all teams follow agreed-upon workflows.
2. Daily Operations Oversight
- Monitor day-to-day business activities to ensure smooth execution of tasks.
- Act as the main contact point for resolving operational issues and bottlenecks.
- Conduct regular check-ins with team leaders to track progress.
- Update daily and weekly operational reports for the CEO.
3. Performance Tracking & Improvement
- Develop and maintain performance dashboards with KPIs for each department.
- Analyze performance data and identify improvement opportunities.
- Collaborate with department heads to implement performance-enhancing strategies.
- Ensure deadlines and targets are consistently met.
4. Cross-Departmental Coordination
- Facilitate communication and alignment between teams.
- Organize regular operational meetings to review performance and priorities.
- Monitor resource allocation to ensure balanced workload distribution.
5. Process Optimization
- Introduce tools, systems, and best practices to improve operational efficiency.
- Regularly review and refine workflows to adapt to business needs.
- Reduce operational redundancies and unnecessary costs.
Job Requirements
Qualifications
- Bachelor’s degree in Business Administration, Operations Management, or related field.
- 5 years experience in operations, business process management, or performance management.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.
- Proficient in Microsoft Office/Google Workspace and project management tools (Trello, Asana, Notion).
- Experience in small companies or startups is a plus.
Key Competencies
- Systematic and process-oriented thinking.
- Data-driven decision-making ability.
- Strong organizational skills with attention to detail.
- Adaptability and proactive problem-solving.
- Ability to manage multiple priorities under tight deadlines.
