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Contracts & Customer Service Sup...

Akhnaton for Trading & D...
Abdeen, Cairo

Contracts & Customer Service Supervisor

Abdeen, CairoPosted 2 months ago
213Applicants for1 open position
  • 10Viewed
  • 2In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Provides daily direction and communication to customer service team so that customer service calls are answered in a timely, efficient and knowledgeable manner.
  • Responsible for suggesting methods to improve operations, efficiency and service to both internal and external customers.
  • Provides statistical and performance feedback on a regular basis to enhance the service performance.
  • Provides appropriate coaching, counseling, direction and resolution for his team members.
  • Creates and maintains a high-quality work environment so team members are motivated to perform at their highest level.
  • Addresses disciplinary and/or performance problems according to ATR policy.
  • Manages the daily operation of the customer service department that include the development, analysis and the effectiveness of the customer service process.
  • Shares continual responsibility for deciding how to manage the customer service process, ensuring interactions are handled efficiently and effectively.
  • Keeps track with the inventory, receiving, packing, shipping and delivery of our products to ensure that the process is running smoothly and correctly.
  • Builds on an already established network of contacts to bring opportunities into the business that can be converted to Sales.
  • Presents Netting Hub to potential clients through direct communication in face to face meetings, telephone calls and emails to close new business deals and to enhance business revenue.
  • Manages the relation with exclusive partners as well as the loyalty program ethically and professionally to the welfare of netting hub customers and general interest.
  • Prepare and submit Periodic reports on the number related to orders and their timing of delivery to improve the distribution process.
  • Submit achievements reports on a cycle basis as agreed with the direct manager to pursue business achievements.
  • Setting objectives on the PRD system according to the department and company objectives to maintain employees’ performance.
  • Handle any additional assignment requested by the direct manager according to the business needs.

Job Requirements

  • Bachelor’s degree 
  • 5 to 8 years of experience.
  • Fluency in English language.
  • Good command of using different Microsoft office program.

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