Service Advisor Engineer
Smouha, Alexandria
Service Advisor Engineer
Smouha, AlexandriaPosted 1 month ago25Applicants for1 open position
- 10Viewed
- 0In Consideration
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Job Details
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Job Description
- Receive Customer Vehicles for Service and Repair Jobs and raise repair orders on Systems
- Technically competent to understand the customer needs and requirements and accordingly raise Service Orders.
- Able to provide detailed explanations on jobs to be carried out on vehicles.
- Provide a detailed explanation and technical justification for additional repairs with cost Estimate and obtain approval from customers.
- Ability to advise customers on the required vital jobs..
- Should have flair for Selling Value-added Services, Service Contracts, and accessories.
- Able to make every effort to resolve Customer Complaints and ensure the customer has a positive ownership experience.
- Regularly follow up with Workshop controller and technicians on his vehicles and update Customers regularly on the job progress and ensure delivery of the vehicle at the promised time.
- Conduct NPS Survey during vehicle delivery to get customer’s feedback on their experience at the Toyota service center
- Raise Warranty approvals
- Raise special orders for parts not available and follow up and keep customers informed.
Job Requirements
- Proven work experience as a Service Advisor or similar role
- A strong understanding of automotive technology and the automotive industry
- Proficiency with industry-specific software
- Excellent customer service, interpersonal and communication expertise
- Strong organizational, decision-making and problem-solving skills
- Relevant training and/or certifications as a Service Advisor
