Customer Service agent
6th of October, Giza
Job Details
Skills And Tools:
Job Description
Key Responsibilities:
Serve as the first point of contact for customers regarding shipping and logistics inquiries, order tracking, delivery updates, and issue resolution.
Coordinate with internal teams (warehousing, transportation, dispatch) to ensure timely and accurate shipment processing.
Monitor and track shipments, proactively communicate delays or issues, and provide regular status updates to customers.
Process shipping orders, returns, and documentation in accordance with company policies and customer requirements.
Resolve customer complaints or concerns professionally and efficiently, escalating issues as necessary.
Maintain accurate records of customer interactions, transactions, and feedback in CRM systems.
Support logistics planning by identifying areas for improvement in the customer experience or operational efficiency.
Assist with customs paperwork, freight booking, and coordination with carriers or third-party logistics providers (3PLs).
Stay up to date with industry regulations, shipping restrictions, and company policies.
Job Requirements
Qualifications:
High school diploma or equivalent required; Associate's or Bachelor's degree in Business, Supply Chain, or related field preferred.
1-3 years of customer service experience in a logistics, transportation, or any other field
Strong communication skills, both verbal and written.
Proficiency with logistics software, CRM systems, and Microsoft Office Suite.
Excellent organizational skills and the ability to multitask in a fast-paced environment.
Problem-solving mindset with a focus on delivering outstanding customer service.
Familiarity with international shipping, freight terms (Incoterms), and customs procedures is a plus.
