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Job Description
- Provide troubleshooting assistance for customer orders, account statuses and relevant problems
- Provide data and guides to help the sales team
- Develop and monitor performance indicators
- Manage sales tracking tools and report on important information
- Keep record of sales trends
- Liaise with account managers to develop specific sales strategies
- Stay up-to-date with new product and feature launches and ensure sales team is on board
- Review pending orders and specific customers requests to ensure excellent customer service and customer experience
- Suggest sales process improvements
Job Requirements
- Bachelor degree of business administrations (English division) or relevent.
- 0-2 years of experience of customer satisfaction.
- 6 October - North expansion residence is a great advantage.
- Fluent in English.
- Very good in using of different software especially MS office and Photoshop is an advantage.
- Professional courses in marketing and customer care is a great advantage.
- Proven experience in marketing and customer care is an advantage
- Excellent organizational, communication, presentations and time utilization skills.
- Innovator, problem solver, multi task and team player.
