Customer Support Leader
Maadi, CairoPosted 9 months ago57Applicants for1 open position
- 43Viewed
- 18In Consideration
- 39Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:
Skills And Tools:
Job Description
This is a contract role for an Operation Team Leader at OTO Courses located in Qesm El Maadi. The Operation Team Leader will be responsible for managing day-to-day operations, overseeing people management, ensuring customer satisfaction, utilizing analytical skills, and effective communication within the team.
Job Requirements
Job Requirements
- Experience as a Customer Support Specialist or similar CS role
- Familiarity with our industry is a plus
- Experience using help desk software and remote support tools
- Understanding of how CRM systems work
- Excellent communication and problem-solving skills
- Multi-tasking abilities
- Patience when handling tough cases
- BSc in Information Technology or relevant diploma
Job Details
- Working Hours: from 10:00 AM to 06:00 PM
- Days off: Friday & Saturday
- Location: Maadi Office, Cairo
- Employment Type: Full-time
