Telesales Account Manager SME

Purpose of the Job

Managing a portfolio of top SME accounts to ensure increasing Orange's market share within those accounts and enhancing the revenues generated from them by selling them new products/services and handling the accounts complains and concerns to maximize customer satisfaction levels and reach highest loyalty positions to ensure protection against competition attacks.

Duties and Responsibilities

• Responsible for managing & maintaining the assigned SME accounts.
• Develop a trustworthy relationship with the customers.
• Make a wide penetration in the portfolio and get acquainted with all decision makers and influencers.
• Develop the sales within the existing portfolio by promoting new products & solutions to the customers.
• Increase the revenue & the active base of the existing accounts by retaining the customers & acquiring new users within the existing portfolio.
• Timely communicate & advise the customers with all new offers, tariffs, business solutions, tariff advisors & proceed with the required actions through the enterprise support team.
• Act as a focal point between the customers & the other departments (Credit, Enterprise Support, Enterprise Complaint Handling, Enterprise Save Team, Technology) to ensure fulfilling & solving the customers requests & complaints.
• Handle any received termination & port out cases related to the assigned portfolio & save the customers using all the available tools.
• Coordinate with the marketing team to provide the customers with the required offers & ensure fulfilling the marketing conditions.
• Report their figures on weekly basis to their direct manager.
• Achieving sales & revenue targets.