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Job Description
- Direct all operational aspects including distribution operations, customer service, administration and sales
- Develop forecasts, financial objectives and business plans
- Meet goals and metrics
- Manage budget and allocate funds appropriately
- Bring out the best of branch’s personnel by providing training, coaching, development and motivation
- Locate areas of improvement and propose corrective actions that meet challenges and leverage growth opportunities
- Share knowledge with other branches and headquarters on effective practices, competitive intelligence, business opportunities and needs
- Address customer and employee satisfaction issues promptly
- Adhere to high ethical standards, and comply with all company rules & regulations
- Network to improve the presence and reputation of the branch and company
- Maintain a high level of Customer Service standards.
- Train, supervise and evaluate the branch staff to enhance individual productivity and enable them to function according to job description.
- Ensure the facility is kept clean, safe and orderly.
- Communicate personally with customers to ensure customer satisfaction.
- Resolve customer complaints promptly and efficiently.
- Support sales promotion activities including promotional campaigns & micro-marketing events to Enhance profitability.
Job Requirements
- Bachelor's degree in Business Administration or related field
- Proven experience (3 years at least) in Business Management, Sales, Customer Service and Operations Management.
- Sufficient knowledge of modern management techniques and best practices
- Results driven and customer focused
- Leadership & management skills
- Very Good command of English both written and spoken.
- Interpersonal, Organizational and Communication Skills.
- Creative thinking & problem solving skills.
- High level of conduct and professionalism.
- New Cairo, Nasr City or Heliopolis residents are preferred.
- Must be Fit & Presentable
- CV Must include a recent Full-length photo