IT Help Desk
10th of Ramadan City, Sharqia
IT Help Desk
10th of Ramadan City, SharqiaPosted 2 months ago75Applicants for1 open position
- 5Viewed
- 1In Consideration
- 0Not Selected
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Job Description
- Respond to IT support requests via phone, email, or ticketing system in a timely and professional manner.
- Diagnose and resolve hardware and software issues related to desktops, laptops, printers, and other IT equipment.
- Install, configure, and maintain operating systems and standard applications (e.g., Windows, MS Office, antivirus).
- Provide basic support for LAN/WAN connectivity, VPN, and internet issues.
- Manage user accounts, permissions, and access rights in Active Directory and email systems.
- Escalate unresolved issues to higher-level IT staff or external vendors as needed.
- Maintain inventory of IT assets, including tracking of repairs, replacements, and installations.
- Support end-user training and provide guidance on IT policies and best practices.
- Ensure compliance with company IT security protocols and data protection standards.
- Document issues, solutions, and procedures for the knowledge base.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, or related field.
- 3–5 years of experience in IT support or help desk roles.
- Solid understanding of Windows operating systems, Microsoft Office Suite, and common desktop applications.
- Familiarity with networking basics, IP addressing, routers/switches, and firewalls.
- Experience with helpdesk/ticketing systems (e.g., Zendesk, Jira, Fresh desk).
- Strong troubleshooting and communication skills.
- Ability to work under pressure and manage multiple priorities.
