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IT Technical Support

IT Pillars
Nasr City, Cairo

IT Technical Support

Nasr City, CairoPosted 8 days ago
74Applicants for3 open positions
  • 28Viewed
  • 7In Consideration
  • 0Not Selected

Job Details

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Job Description

  • Act as the first point of contact for clients' technical support inquiries and issues.
  • Deliver timely and accurate responses to clients' support tickets or queries.
  • Remotely troubleshoot technical problems reported by clients, and provide solutions or workarounds.
  • Collaborate with internal teams to resolve complex technical issues.
  • Provide user training on new system functionalities.
  • Document and maintain records of support activities, including solutions and resolutions.
  • Continually update technical knowledge and skills to keep up with product updates and enhancements.

Job Requirements

  • Must have a Bachelor's degree in Computer Science, Information Technology, or a related field.
  • Have 0-2 years of experience in technical support roles, ideally in ITSM solutions or ITIL best practice implementation.
  • Have knowledge of IT Service Management concepts, ITIL framework, and best practices.
  • Have experience with ITSM tools and platforms, preferably with familiarity with ManageEngine ServiceDesk Plus or similar products (Ticketing system).
  • Understand IT infrastructure components, such as Domain, servers, networks, databases, and applications.
  • Be able to work collaboratively with team members and other departments to resolve customer issues.
  • Excellent English proficiency.
  • Have strong communication, problem-solving, and customer service skills.

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