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Job Description
ERP supervisor will be responsible for the following functions:
- Integration of Dynamics 365 with internal and external applications.
- System configurations for all Dynamics 365 Finance and Operations modules (AP, AR, FA, GL, SCM etc).
- Development of customized dashboards and automation of all financial & business reports using business intelligence tools (Power BI, D365 Reporting Tool)
- Continuous process improvement on the existing ERP- Dynamics 365.
- Coordinate release upgrades and post-implementation system changes
- Develop custom classes, scripts, forms, reports, dashboards, and KPIs
- Development of customized Workflows on D365
- Work closely with Key Users to address frequent causes of issues (problem management).
- Document, maintain, and update system-level customizations and training materials
- Provide technical analysis for business requirements mapping with standard and customized functionalities.
- Make recommendations on process/policy changes that would increase benefit from adoption of ERP.
- Manage data import, data cleansing, deduplication, optimization and data maintenance efforts
- Co-ordinate and deliver quarterly ERP Training (working with ERP Technical Support Team and Key Users) for new users or new job roles.
- Troubleshoot and quickly resolve issues with cloud ERP and integration elements as they arise
- Communicate between departments to understand their business processes; customize and configure systems accordingly
- Manage end to end customizations to the ERP system by making recommendations, highlighting options and pros/cons (impact assessments) of the changes in collaboration with external developers.
- Reviewing user permissions and conducting periodic review and development.
- Activating the workflow system and the electronic approval system.
- Reconfiguring and developing the loyalty points system.
- Configure and manage the gift card system.
- Configure and manage the label printing system.
- Monthly Report for administrative System.
- Monitoring Server Performance.
Job Requirements
- Bachelor’s degree in Information Technology, Computer Science, Business Administration, or a related field.
- 3 to 8 years of experience in ERP system administration, support, or supervision.
- Proven experience with ERP implementation and configuration in a manufacturing or food production environment.
- Strong understanding of business processes in supply chain, inventory, finance, or production.
- Excellent problem-solving and analytical skills with attention to detail.
- Ability to manage multiple priorities and work effectively under pressure.
- Strong communication and interpersonal skills to collaborate with diverse teams.
- Experience in user training and technical documentation.
- Familiarity with data security and compliance standards.
- Proficiency in English; Arabic language skills are a plus.
