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Hotel Operation Agent

AL-Matar
Cairo, Egypt

Hotel Operation Agent

Cairo, EgyptPosted 1 month ago
100Applicants for5 open positions
  • 60Viewed
  • 0In Consideration
  • 28Not Selected

Job Details

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Job Description

  • Dealing with customer requests received through different channels.
  • Following the company process & procedures and updating the systems according to transactions.
  • Catching daily operational targets & systematic follow-ups for issues of previous days with the aim of resolution.
  • Coordinating with other departments, supervisors & team members to resolve the cases on time.
  • In case of necessity, taking initiative for company priorities & client satisfaction.
  • Ensure services are provided to customers in a timely manner.
  • Responsible for the daily communication with providers.
  • Responsible to ensure that the number of bookings assigned in the list is all done.
  • Responsible for the handover of the pending follow-up to maintain high customer satisfaction.

Job Requirements

  • Graduated preferably from tourism or related studies.
  • Preferably 1-2 years of experience in the Contact Center or Online Tourism Industry.
  • Flexibility to work various shifts including overnight shifts.
  • Basic computer proficiency B1/B2 in the English language is a must.

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JobsHospitality/Hotels/Food ServicesHotel Operation Agent