Hotel Operation Agent
AL-Matar -
Cairo, EgyptJob Details
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Job Description
- Dealing with customer requests received through different channels.
- Following the company process & procedures and updating the systems according to transactions.
- Catching daily operational targets & systematic follow-ups for issues of previous days with the aim of resolution.
- Coordinating with other departments, supervisors & team members to resolve the cases on time.
- In case of necessity, taking initiative for company priorities & client satisfaction.
- Ensure services are provided to customers in a timely manner.
- Responsible for the daily communication with providers.
- Responsible to ensure that the number of bookings assigned in the list is all done.
- Responsible for the handover of the pending follow-up to maintain high customer satisfaction.
Job Requirements
- Graduated preferably from tourism or related studies.
- Preferably 1-2 years of experience in the Contact Center or Online Tourism Industry.
- Flexibility to work various shifts including overnight shifts.
- Basic computer proficiency B1/B2 in the English language is a must.