Key ResponsibilitiesDocumentation Processing

- Greet applicants professionally and assist them throughout the visa application process.
- Verify documents for accuracy and completeness per official guidelines.
- Ensure applicant details on internal systems match official identification documents.
- Clearly communicate application status and next steps to applicants.
Quality Control & Compliance

- Review documents processed by colleagues for accuracy and compliance.
- Log documentation errors and discrepancies in the internal system.
- Follow all security procedures and maintain strict data confidentiality.
Client Reception & Support
- Ensure proper workflow coordination with the Operations Manager and team.
- Maintain an orderly and professional waiting area.
- Provide clear and professional responses to client inquiries.