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Senior Operations Manager

- Sheraton, Cairo

Senior Operations Manager

- Sheraton, CairoPosted 2 months ago
384Applicants for1 open position
  • 22Viewed
  • 8In Consideration
  • 13Not Selected

Job Details

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Job Description

Based in an office in Cairo Complex, the person fulfilling the role of Operations Manager will be expected to undertake the following responsibilities:

  • Managing the Cairo office, facilities and suppliers, overseeing the day-to-day operations.
  • Monitoring staff, ensuring compliance with policies and procedures and excellence in customer service.
  • Training of managerial and supervisory staff and monitoring training of administrative team.
  • Performance management; establishing and monitoring objectives and key performance indicators and conducting performance reviews.
  • Implementation and management of projects.
  • Design and implementation of staff performance management and promotion processes.
  • Design and implementation of staff retention and motivation initiatives.
  • Implementation of staff leave policy; managing leave and ensuring sufficient cover for all teams at all times.
  • Managing the recruitment process and carrying out interviews.
  • Managing disciplinary and grievance processes, staff incentives and penalties.
  • Monitoring reviews on various platforms; ensuring staff are submitting review requests and achieving monthly review targets.
  • Aligning business requirements with IT solutions and liaising with external IT suppliers in ensuring issues are resolved as soon as possible.
  • Identifying inefficiencies and implementing process improvements to optimise performance and ensure scalability.
  • Preparation of regular reports for senior management team. 
  • Management of allocated budget and resources.
  • Managing complaints; ensuring complaints are investigated and responded to in accordance with the company complaints policy.
  • Design and research of new service pathways, managing implementation, and monitoring financial performance.
  • Monitoring service key performance indicators.
  • Assisting in growing the business of LIPS Egypt, promoting year-on-year growth.
  • Any other duties as reasonably identified by the senior management team

Job Requirements

  • University Degree in a related field
  • 10-15 Years experience in Customer Service Management
  • Minimum 5 to 8 years  Experience in a Managerial Level.
  • Fluent English is A MUST. (British Accent is preferred.
  • Excellent Client facing & Internal Communication Skills
  • Workforce forecasting & Capacity Planning
  • Outstanding organizational & Leadership skills
  • Excellent Computer skills, Advanced MS excel is required.

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JobsOperations/ManagementSenior Operations Manager