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Job Description
Telesales & Customer Service Supervisor
Job brief
- Looking for enthusiastic Telesales & Customer Service Supervisor to Manage the Customer Service team and distribute the work among them based on the workload and need to solve the customers’ and their certificates issues.
- Handling the customers’ issues to give them the best service and to solve any certificate issues.
- Review the daily report of the customers’ certificates with the team to be able to track the complaints and follow up to solve their problems.
- Handling the administration and technical issues of the team.
- Follow up and ensure that the customer service team has the ability to solve problems to achieve a high level of customer satisfaction.
- Follow-up on maintaining all transactions, details of inquiries, complaints, or comments related to clients in addition to the measures that have been taken, and all of his work is subject to internal review.
- Follow-up on the unresolved complaint to the relevant departments for further investigation and taking appropriate measures
Job Requirements
Requirements:
- Proven experience as telesales representative or other sales/customer service roles
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about Olio Food's products and describe/explain them to customers
- Cool-tempered and able to handle rejection and criticism
- Outstanding listening skills, time management and persuasion with the ability to resolve issues and address complaints
