Online Operation Executive
Nasr City, CairoPosted 10 months ago36Applicants for3 open positions
- 26Viewed
- 3In Consideration
- 6Not Selected
Job Details
Experience Needed:
Career Level:
Education Level:
Gender:
Salary:
Job Categories:
Skills And Tools:
Job Description
- Responds to communications from guests, travelagents, and referralnetworks concerning reservations arriving by mail, telephone, telex, cable, fax, or through a central reservation system
- Creates and maintainsreservations records-usually by date of arrival and alphabetical listingprepares letters of confirmation and promptly processes any cancellations and modifications
- To always update and keep up with the new properties
- Answer inquiries by clarifying desired information; researching, locating, and providing information
- Fulfils requests by clarifying desired information; completing transactions; forwarding requests
- Assist customers with the planning and bookings aspect of their queries
- Ensure that hotel confirmation number is acquired from the hotel
- Reconfirming if the hotel received the payment method provided for the booking and/or if the booking is covered by supplier or any payment method by company
- Dealing with the relocation if the booking was not confirmed in the original hotel in case the supplier and contracting failed to secure the space in the original booked one
- Ensure to action any amendment or cancelled request received from the customer
- Assisting the hotel with manual Virtual Credit Card (VCC) if the generated one decline for any reason
- Ensure to action any special request or remark exist in the booking
- Ensure to do the reconciliation correctly and properly on daily basis
- Reconfirm and ensure that all cancelled bookings are checked with the hotel or supplier and if there are charges applied or not
- Ensure that the payment method Virtual Credit Card (VCC) is cancelled if the booking is cancelled especially for dynamic bookings
- Approachingthe hotel to refund the amount if they have charged more than the booked amount OR if they have charged the Virtual Credit Card (VCC) if the booking is cancelled
- Follow up with the agent to get an approval and acceptance to the charge before proceeding with the cancellation
- Follow up with the supplier / hotel regarding the charges waiving
- Update the agent with the final status of their booking
- Shifting of booking should follow the procedure as per the Management
- Book out situation should follow the procedure as per the Management
Job Requirements
- Bachelor’s Degree in the same field
- At least 2 years’ experience of experience operation and reservation field, administrative work, and data encoding in the system
- Effective communication
- Analytical and Critical thinking
- Excellent communication skills: verbal and written
- Excellent problem-solving and negotiating skills
- Knowledgeable with hotels and other hospitality industries details
- Expertise in countries and cities information around the world
- Excellent in marketing strategies
- Excellent computer skills (MS Office in particular)
- Males Only
- Flexible with afternoon shifts and rotational days off
