Online Operation Executive & Online Operation Team Leader

* Liaise with travel agents (clients) and suppliers/hotels through emails and phone calls.
* Clear emails and answer phone calls.
* Respond to urgent matters reported by travel agents and suppliers.
* Resolve reservation issues timely and effectively to ensure losses are kept to the minimum
* Provide alternative accommodation for denied bookings, stop sale, relocations
* Liaise with internal departments to resolve customer issues with maximum efficiency.
* Identify and solve system errors and limitations, report to OPS Manager and I.T.
* Retain and convert business via providing an upmost level of customer service.
* Attend to post travel issues and ensure it’s solved within the timeline given.
* Other administrative and operational duties assigned by superior.