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IT Specialist (Help Desk & Technical Support)

Statements Consulting
Boulaq, Cairo
Posted 3 months ago
397Applicants for1 open position
  • 394Viewed
  • 28In Consideration
  • 366Not Selected
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Job Details

Experience Needed:
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Skills And Tools:

Job Description

  • Act as the first contact with employees who need technical assistance via phone, email or face to face
  • Perform troubleshooting using different diagnostic techniques 
  • Troubleshoot, diagnose, and resolve technical hardware and/or software issues (Windows, Office, browsers, readers, utilities, etc.) 
  • Follow-up with employees on their technical issues to ensure their IT systems are fully functional after troubleshooting and to ensure end user’s satisfaction
  • Perform hardware and software installations, configurations and updates as needed
  • Provide quick resolution and excellent interpersonal skills
  • Provide needed information on IT products or services
  • Redirect unresolved issues to the next level of support personnel
  • Prioritize and manage several open issues at one time
  • Provide constant feedback on processes and make recommendations on areas to improve
  • Keep record of problems and their solutions 
  • Maintain technical documentation and service catalog on installation of software, configuration of hardware and problem troubleshooting

Work Conditions:

  • From Sunday to Thursday
  • Location: Corniche El Nile

Job Requirements

  • Bachelor degree in IT, Computer Science or similar relevant field
  • From 1 to 3 years of previous experience as an IT Help Desk & Technical Support
  • In-depth knowledge of computer systems and mobile devices
  • Hands on experience with diagnosing and resolving basic technical issues
  • Very Good proficiency in English
  • Excellent communication and interpersonal skills

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