Specialist, Customer Care

About the role

Work as the first line of communication between the company and our customers. Reply promptly to customer’s questions or experience service problems, to reach out to the best solution
What will you do?
 

• Responsible for delivering excellent customer service and managing the needs of our customers and couriers through our communication channels.
• Professionally handle a high volume of inquiries from couriers and customers.
• Responsible for customer compensation.
• You will be accountable for meeting individual (KPIs) and team goals.
• Understand and deliver business strategies and improve customer services through the execution of self-service.
• Continuously identify work process improvements.
• Communicate to Team Leaders and (or) Manager.
• Perform office-based administrative duties whenever required.
• Must demonstrate a high degree of integrity and confidentiality – Maintain confidentiality of customer information at all times.
• Take ownership of issues and concerns of customers, including operational issues, pricing/invoice queries, etc.
• Create reports as requested by the direct manager.