Customer Care Specialist
Minlo -
New Nozha, Cairo
Job Details
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Job Description
- Contact complaining customers and respond promptly to their problems.
- Investigate the customers' complaints and communicate with concerned parties (Internal & External).
- Follow up on the assigned complaints' tickets till solving the issue within targeted KPIs.
- Identify customers' needs and provide positive experience in solving customers' complaints.
- Ensure achieving customer satisfaction levels by resolving complaints effectively.
- Escalate the unresolved and complicated complaints to the line manager on a timely manner.
- Previous experience in the call center field is a must.
- Prepare periodical reports summarizing customers' complaints analysis.
Job Requirements
- Bachelor’s degree Business Administration, Commerce, or a related field.
- 1 to 3 years of experience in a similar field.
- Excellent proficiency in English language.
- A team player with an elevated level of dedication.
- Well-organized and responsible with an aptitude for problem-solving and creativity.
- Effective communication and interpersonal skills.
- Work Conditions: 5 working days from 9 to 5. Two Saturdays working per month rotationally.
