IT Technical Support Engineer
10th of Ramadan City, Cairo
IT Technical Support Engineer
10th of Ramadan City, CairoPosted 2 months ago339Applicants for1 open position
- 16Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
- Provide first and second-level technical support for desktops, laptops, printers, and other hardware.
- Install, configure, and maintain software and operating systems (Windows/macOS).
- Troubleshoot network connectivity issues (LAN, WAN, Wi-Fi, VPN).
- Respond to support requests via ticketing system, email, phone, or in person.
- Set up and maintain user accounts, permissions, and passwords (Active Directory, Office 365).
- Ensure timely resolution of incidents and follow up to ensure user satisfaction.
- Maintain IT asset inventory and documentation.
- Support video conferencing systems and office technology setups.
Job Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- 1–2 years of proven experience in a technical support or helpdesk role.
- Solid understanding of computer systems, mobile devices, and other tech products.
- Basic knowledge of networking protocols and troubleshooting.
- Familiarity with Microsoft Windows, Office 365, and common enterprise applications.
- Experience with ticketing systems (e.g., Freshdesk, Zendesk, Jira Service Desk) is a plus.
- Strong problem-solving skills and attention to detail.
