1. Customer Communication & Technical Support

• Communicate with overseas customers regarding product and technology matters to enhance customer satisfaction.
• Collect and summarize feedback related to demand, consultations, complaints, delivery, and other product/technology issues.
• Provide timely, accurate, and complete feedback to the R&D team.
• Track the resolution process and delivery outcomes until the issue is confirmed closed by the customer.

2. Sales Support & Bidding

• Participate in sales processes such as RFI, RFP, and RFQ.
• Assist the business team in identifying customer needs, determining bidding strategies, and preparing proposals.
• Support sales in gathering competitive intelligence and providing insights based on product testing and market trends.

3. Technical Training & Product Demonstration

• Assist overseas customers with technical training, new product introductions, and demonstrations.
• Participate in program design and other technical exchanges to support product adoption and customer engagement.

4. Product Testing

• Collaborate with R&D to perform software and hardware testing overseas.
• Deliver timely and accurate feedback on test outcomes to ensure quality and improvement.

5. After-sales Support

• Collect and analyze post-sales feedback including demands, consultations, and complaints.
• Relay customer issues internally with accurate and complete documentation.
• Follow up on resolutions and ensure customer confirmation on issue closure.
• Support on-site product maintenance and project installation overseas.

6. Other Duties

• Perform additional tasks as assigned by the employer related to product, technology, or customer support.