Technical Support Engineer
Al Rabat -
Nasr City, Cairo
Job Details
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Job Description
- Provide support for security and admin system
- Provide IT technical support for security applications including VPN & Antivirus.
- Apply the application of all IT policies and regulations.
- Manage daily operations of the IT department tickets and support.
- Assist with the installation of new hardware and software and help train employees on it.
- Responsible for troubleshooting any problems in the most efficient way possible.
- Run regular maintenance checks and keep up-to-date with information security issues.
- Provides support for WAN and LAN network connectivity or related network issues for the user community.
- Analyzes network activity and network problems to discover and prevent systematic errors.
- Provides support for fingerprint machines and attendance systems.
- Perform installation, configuration, and troubleshooting of Hardware, Software, and LAN infrastructure.
- Back up and restore users’ files and device configuration.
- Troubleshoot the network services (printing, email service Internet access, file sharing).
Job Requirements
- Bachelor of Computer Science or equivalent
- Basic network troubleshooting is a must
- Microsoft Office skills (Outlook, Word, Excel…) is a must
- 2-4 years of experience.
- Availability to work on sites in/outside.
- CCNA is preferable.
