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Reservation Specialist

Stella Stays
Maadi, Cairo
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Reservation Specialist

Maadi, CairoPosted 2 months ago
21Applicants for2 open positions
  • 14Viewed
  • 1In Consideration
  • 0Not Selected

Job Details

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Job Description

Stella stays - who are we?

Stella Stays is a prop-tech start-up with a mission to reinvent rental globally and a vision to create the future of living. 

We offer beautifully designed, thoughtfully equipped, tech-enabled residences, and a seamless digital guest experience. 

Established in 2019, Stella Stays is present and growing rapidly in major cities across the Middle East and North Africa (MENA), Europe and North America. Our proprietary technology empowers unmatched efficiency across real estate supply growth, interior design, pricing, economics, bookings, guest service, and property management. 

Stella Stays is the winner of:

  • 2022 Gulf Business Award for "Proptech Company of The Year" 
  • 2021 Stevie Awards for the “Most Innovative Tech Start-up of The Year” and “Innovative Achievement in Sales” for our technology and revenue generation strategy respectively.

At Stella Stays, you will:

We're on the hunt for a Reservation Specialist with energy, expertise, and a passion for exceeding targets. If you're a pro at handling customer inquiries and bookings, we want you on our team.

You will be responsible for:

  • Respond to customer inquiries and bookings through various communication channels (e.g. phone, email, chat) in a prompt and professional manner.
  • Provide accurate information about the company's services and products, as well as policies, procedures, and pricing to customers.
  • Process bookings and reservations accurately and efficiently within the company's reservation system.
  • Monitor and manage the availability of rooms, services, and resources to ensure efficient booking processes.
  • Collaborate with other departments to fulfill customer requests and ensure their satisfaction.
  • Resolve any customer complaints or issues professionally and in a timely manner.
  • Work with the management team to develop and implement customer service strategies and initiatives.
  • Participate in training and development programs to improve job skills and knowledge.

Job Requirements

Key Requirements:

  • Proven experience in customer service or reservation management, preferably in the hospitality or travel industry.
  • Excellent negotiation and communication skills, both verbal and written, with the ability to effectively communicate with customers and team members.
  • Strong attention to detail and ability to work accurately in a fast-paced environment.
  • Strong organizational and time management skills, with the ability to prioritize tasks effectively.
  • Knowledge of reservation management systems and software.
  • Ability to work independently as well as part of a team.
  • Flexibility to work in shifts, including weekends and holidays.
  • Ability to handle customer complaints and resolve issues professionally and in a timely manner.
  • Proficiency in Microsoft Office and other relevant software applications.

If you're a customer-focused and results-driven sales professional with experience in reservation management, we want to hear from you! 

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