CRM Specialist
Riyadh, Saudi ArabiaPosted 1 year ago9Applicants for5 open positions
- 9Viewed
- 1In Consideration
- 8Not Selected
Job Details
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Job Description
- Understanding the commercial operation, challenges, objectives, and daily work of each team; improving their operation and productivity through CRM administration.
- Providing system administration support, especially related to user permissions, custom objects, and workflows.
- Creating, managing, and optimizing complex workflow rules, validation rules, and approval processes.
- Creating and managing custom objects, fields, formulas, record types, page layouts, reports, and dashboards.
- Analyzing data to provide insights into the operation, effectiveness, and productivity of each team.
- Working closely with other teams to capture and identify business requirements for CRM implementation.
- Coordinating and supporting integrations with third-party apps, plugins, and tools.
- Assisting in identifying and resolving data anomalies and errors; maintaining a high level of data integrity.
- Supporting the team in daily troubleshooting, bug fixing, and end-user support.
- Creating and maintaining documentation on processes, policies, application configuration, and help-related materials.
Job Requirements
- Bachelor’s Degree Bachelor's degree in Commerce or Business Administration
- 5+ years of CRM Administration experience, e.g. Microsoft Dynamics.
- Proven ability to administer and configure CRM systems, including custom objects, flows, validation rules, and permissions.
- Familiarity with automating business processes, report and dashboard creation, and data analysis.
- Experience working directly with commercial, financial, and data teams.
- Strong communication and collaboration skills
- Very good in English
