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Job Description
Outbound Sales Executive are chatty, outgoing and professional individuals who understand that they are in a position that requires them to be personable and persuasive without being pushy. This is a role that is made for those who aren’t afraid to jump in and identify the needs of the customer while setting appointments and generating sales.
Telesales Executive Responsibilities:
- Identifying customer needs and communicating the client's value proposition.
- Developing in-depth knowledge of customer products and services to make suitable recommendations based on customers' needs and preferences.
- Manage and develop your own diary, schedule call-backs, and future opportunities.
- Working with weekly KPIs and targets.
- Call leads from a database list and conduct research on potential prospects.
- Utilize CRM and data entry systems.
- Generate sales appointments and insides sales opportunities through outbound telemarketing campaigns, including manual internet leads.
- Manage the customer through lead generation, pipeline management, organization, effective communication and strong listening skills.
- Utilize, maintain and continuously improve various sales and communication techniques.
- Educate customers in all services and packages along with competitor's offerings.
- Continually meeting or exceeding daily and monthly targets with respect to call volume and sales.
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
Job Requirements
Requirements and skills
- Proven experience as telesales representative or other sales/customer service role
- Proven track record of successfully meeting sales quota preferably over the phone
- Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems
- Ability to learn about products and services and describe/explain them to prospects
- knowledge of English
- Excellent communication and interpersonal skills
- Cool-tempered and able to handle rejection
- Outstanding negotiation skills with the ability to resolve issues and address complaints
