Job Details
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Job Description
Key Responsibilities:
- Process visa applications for clients, ensuring accuracy and completeness of all documentation.
- Serve as the primary contact for clients, offering comprehensive guidance on visa options, requirements, and procedures.
- Knowledge of all embassies and missions in KSA.
- Be updated about the latest visa regulations and policies for various countries or as per client specifications.
- Provide clients with detailed information on visa requirements, fees, and processing times.
- Cultivate and maintain strong client relationships through proactive communication and personalized assistance and addressing their needs, and maintaining top-notch service standards.
- Address client inquiries and resolve any issues related to visa procurement.
- Assist clients in preparing for interviews or exams, as needed, and arrange additional travel services such as insurance, tickets, and accommodation upon request.
- Keep up of international visa laws and policy modifications to guarantee adherence and give clients correct information.
- Utilize visa management systems and use of tools and processes for managing visa applications to keep track of application statuses, keep an eye on deadlines, and keep correct documentation.
Sales & Customer Excellence:
- Work together with other departments to determine the requirements for visas for potential customers then develop solutions that are specifically tailored to their needs.
Operational excellence:
- Develop and implement efficient workflows and procedures to streamline visa processing times and minimize errors.
- Collaborate with other departments to ensure a seamless travel experience for clients.
- Manage all aspects of visa processing, including document verification, application filing, and communication with consulates or embassies.
- Adhere to effective processes and workflows to reduce errors and expedite the processing of visas.
Job Requirements
Personal Qualities:
Excellent English communication skills (written & verbal).- In-depth knowledge of global visa regulations, embassy/consulate requirements, and proficiency in handling a variety of visa types.
- Problem-solving mindset, with the ability to navigate challenges and find practical solutions to visa-related issues.
Education:
- Bachelor’s degree (Travel and Tourism preferred).
- Certifications or specified coursework related to visa processing may be advantageous.
Experience:
- 2+ work experience as Global Visa Consultant in KSA.
- Proficiency in using visa management system and other relevant tools.