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Global Visa Consultant - KSA

Air Arabia
Riyadh, Saudi Arabia

Global Visa Consultant - KSA

Riyadh, Saudi ArabiaPosted 18 days ago
24Applicants for1 open position
  • 0Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

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Job Description

Key Responsibilities:

  • Process visa applications for clients, ensuring accuracy and completeness of all documentation.
  • Serve as the primary contact for clients, offering comprehensive guidance on visa options, requirements, and procedures.
  • Knowledge of all embassies and missions in KSA.
  • Be updated about the latest visa regulations and policies for various countries or as per client specifications.
  • Provide clients with detailed information on visa requirements, fees, and processing times.
  • Cultivate and maintain strong client relationships through proactive communication and personalized assistance and addressing their needs, and maintaining top-notch service standards.
  • Address client inquiries and resolve any issues related to visa procurement.
  • Assist clients in preparing for interviews or exams, as needed, and arrange additional travel services such as insurance, tickets, and accommodation upon request.
  • Keep up of international visa laws and policy modifications to guarantee adherence and give clients correct information.
  • Utilize visa management systems and use of tools and processes for managing visa applications to keep track of application statuses, keep an eye on deadlines, and keep correct documentation.


Sales & Customer Excellence:

  • Work together with other departments to determine the requirements for visas for potential customers then develop solutions that are specifically tailored to their needs.


Operational excellence:

  • Develop and implement efficient workflows and procedures to streamline visa processing times and minimize errors.
  • Collaborate with other departments to ensure a seamless travel experience for clients.
  • Manage all aspects of visa processing, including document verification, application filing, and communication with consulates or embassies. 
  • Adhere to effective processes and workflows to reduce errors and expedite the processing of visas. 

     

Job Requirements

Personal Qualities:


  • Excellent English communication skills (written & verbal).
  • In-depth knowledge of global visa regulations, embassy/consulate requirements, and proficiency in handling a variety of visa types.
  • Problem-solving mindset, with the ability to navigate challenges and find practical solutions to visa-related issues.


Education:

  • Bachelor’s degree (Travel and Tourism preferred). 
  • Certifications or specified coursework related to visa processing may be advantageous.


Experience:

  • 2+ work experience as Global Visa Consultant in KSA. 
  • Proficiency in using visa management system and other relevant tools. 

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