Senior Customer Service Specialist
Tabseer -
Cairo, EgyptPosted 2 years ago158Applicants for3 open positions
- 25Viewed
- 0In Consideration
- 0Not Selected
Job Details
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Job Description
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Register customers’ sales leads and service requests.
- Knowing our products inside and out to be able to answer questions.
- Processing orders, forms, applications, and requests.
- Handle customer complaints, and provide appropriate solutions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating, coordinating, and supporting other colleagues/departments as per management decision.
- Follow communication procedures, guidelines and policies.
- Develop and manage client portfolios.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 5 years Experience
- Experience interpreting and communicating analytics
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
Job Requirements
Key job responsibilities
The core functions of the Senior Customer Service Specialist include:
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Register customers’ sales leads and service requests.
- Knowing our products inside and out to be able to answer questions.
- Processing orders, forms, applications, and requests.
- Handle customer complaints, and provide appropriate solutions.
- Keeping records of customer interactions, transactions, comments and complaints.
- Communicating, coordinating, and supporting other colleagues/departments as per management decision.
- Follow communication procedures, guidelines and policies.
- Develop and manage client portfolios.
- Opens customer accounts by recording account information.
- Maintains customer records by updating account information.
- Maintains financial accounts by processing customer adjustments.
- Recommends potential products or services to management by collecting customer information and analyzing customer needs.
- Prepares service reports by collecting and analyzing customer information.
- Fluency in both Arabic and English (spoken and written)
- Must be in good standing
- Experience with MS Office and customer service tool set
- Bachelor's degree or 5 years Experience
- Experience interpreting and communicating analytics
- Ability to quickly adapt to changing priorities and generate innovative solutions in an extremely fast-paced environment
- Demonstrates flexibility in work hours based on scheduling needs and customer demands
