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Senior IT Help Desk

El sewedy Trading
Downtown, Cairo

Senior IT Help Desk

Downtown, CairoPosted 29 days ago
269Applicants for1 open position
  • 143Viewed
  • 29In Consideration
  • 114Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
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Skills And Tools:

Job Description

  • Completing support tickets
  • Responding to client support queries
  • Providing support in person, over the phone, or via remote access
  • Diagnosing issues with computer software, peripherals, and hardware
  • Running software diagnostic tools and physically inspecting hardware systems
  • Talking to clients through basic problem-solving processes
  • Installing and upgrading hardware and software systems

Job Requirements

  • Bachelor’s degree in computer science, information technology, or a similar field
  • 4-6 years 
  • Advanced knowledge of computer hardware systems
  • Knowledge of computer software systems, including databases, office applications, and operating systems
  • Advanced knowledge of help desk software and remote-access systems
  • Ability to troubleshoot complex hardware and software issues
  • High-level communication skills)

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