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Soft Services Supervisor

Dorra Group
Cairo, Egypt

Soft Services Supervisor

Cairo, EgyptPosted 2 months ago
24Applicants for1 open position
  • 17Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
Career Level:
Education Level:
Salary:
Job Categories:

Skills And Tools:

Job Description

  • Maintaining and supervise all the housekeeping delivery inside projects according to the agreed standers.
  • Manage and cope with all the project internal customers adhocs requirements based on the business needs according to soft service processes, procedures and strategy.
  • Handel all internal services concerns to enhance performance according to agreed standers.
  • Build and apply “Can Do" attitude within the housekeeping teams in order to adopt flexible approach and reach the maximum customer satisfaction and make smooth delivery.
  • Supervise and control all housekeeping service actions delivered at the projects to ensure a smooth and safe operations of service.
  • Monitoring housekeeping services delivery against service best practice to ensure the customer satisfaction and defining the area of improvement require on the service delivered inside the project.
  • Ensure applying all H&S standards
  • Communicate with Project SPOCs to cover and contain any operational problems.
  • Maintaining Service levels agreements to manage expectations with both customer service and operations.
  • Rotate between project areas to ensure consistent services standards and quality.
  • Monitoring & control all project consumption per service and project areas.
  • Identify and rise the opportunities to reduce costs using the most cost-effective methods to present service solutions improvement without cost increase for the project housekeeping.
  • Report & Follow up on all housekeeping service performance delivered inside the project.
  • Prepare and submit activity report on timely manner.
  • Prepare and submit project KPI'S on timely manner.
  • To cope and act according to all assigned tasks and projects.
  • To ensure fulfilling all the team agreed upon tasks (Daily, Weekly or Monthly).
  • Prioritizing tasks and projects according to project priorities.

Job Requirements

Personal skills:

  • Strong management skills
  • Strong communication skills
  • Good knowledge of relevant computer applications.

Education and Formal Training:

  • Bachelor Degree.

Experience:

  • A minimum of 2 to 3  years experience in all aspects of Housekeeping in a large

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