Skills And Tools:
Key Responsibility (Tasks):
- Research and identify solutions to software and hardware issues.
- Diagnose and troubleshoot technical issues, including account setup and network configuration.
- Track computer system issues through to resolution, within agreed time limits
- Properly escalate unresolved issues to appropriate internal teams.
- Provide prompt and accurate feedback to Employees.
- Refer to internal database or external resources to provide accurate tech solutions.
- Ensure all issues are properly logged.
- Prioritize and manage several open issues at one time.
- Follow up with Employees to ensure their IT systems are fully functional after troubleshooting.
- Prepare accurate and timely reports.
- Document technical knowledge in the form of notes and manuals.
|Experience, Education and Training:|
- Help Desk SpecialistConfidential Company - Bourj Alarab, Alexandria9 days ago