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Social Media Moderator

Seoudi Supermarket
Sheikh Zayed, Giza

Social Media Moderator

Sheikh Zayed, GizaPosted 14 days ago
741Applicants for2 open positions
  • 63Viewed
  • 18In Consideration
  • 37Not Selected

Job Details

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Job Description

  • Review and moderate all SEOUDI Supermarket user-generated content and user profiles (either pre-, post- or reactive moderation) within forums, comments, images, videos and audio, liaising with communicated guidelines and policies. 
  • Maintain the moderation guidelines and ensure they are up to date. 
  • Service SEOUDI Supermarket customer accounts, processing inquires, complaints and escalating when necessary. 
  • Moderate communities located in social networking sites including Facebook, Twitter, Instagram and other similar social media platforms, adapting methodology where appropriate. 
  • Produce reports on relevant moderation statistics, issues and outcomes. 
  • Regularly feedback insights gained from community moderation into the Social Media team. 
  • Monitor all industry and company information and news to anticipate potential issues. 
  • Ensures all key performance indicators for customer satisfaction are achieved, including agreed service levels, quality standards and productivity. 
  • Ensures all SEOUDI Supermarket policies and procedures are executed in a positive manner. 

Job Requirements

  • Previous experience in social media content moderator role. 
  • Excellent communication skills. 
  • Excellent command of Arabic | English (written – typing skill). 
  • Working operational knowledge and understanding of online community platform moderation tools (Forums, Blogs, Photo uploads, Commenting etc.) 
  • Customer focus and adaptability to different personality types is a must. 
  • Knowledge of customer service practices and principles. 
  • Proficient in relevant computer applications. 

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