Social Media Moderator

We’re looking for a sharp-eyed, digitally savvy Social Media Moderator to be the frontline of our online community. You'll be responsible for keeping conversations constructive, brand-safe, and engaging across all major platforms — from Instagram to TikTok, Facebook to LinkedIn, and beyond. This is where brand voice meets real-time response.

You’ll serve as a bridge between our brand(s) and audiences, ensuring we foster a healthy, respectful, and fun online environment. Whether you’re squashing trolls, answering questions, or turning viral moments into opportunities — your radar is always on.

Key Responsibilities:

• Monitor and manage comments, messages, and mentions across all social media channels in real-time.
• Flag and remove inappropriate content based on community guidelines and brand standards.
• Respond to community questions, comments, and DMs with brand-appropriate tone and accuracy.
• Track sentiment, emerging trends, and potential issues — and report insights regularly.
• Collaborate with the social/content team to maintain consistency in voice and moderation style.
• Stay updated on platform policies, algorithm changes, and best practices.