Customer Account Manager
ECRAL -
Nasr City, Cairo
Job Details
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Job Description
- Dealing directly with the customer via phone or email.
- Identify customer needs and respond promptly to their inquiries.
- Dealing with customer complaints and resolving them.
- Building sustainable trusting relationships through good and interactive communication.
- Provide pricing and delivery information.
- Processing orders and requests.
- Follow up on customer accounts and ensure the quality of service provided to them.
- Preparing the necessary reports and submitting them to management.
Job Requirements
- Bachelor's degree.
- Fluent in speaking and writing English, preferably speaking other languages.
- Excellent communication, presentation and problem-solving skills.
- Strong follow-up and organizational skills.
- Very good Microsoft Office skills.
- It is preferable to live near Nasr City.
