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Technical Support Engineer

Qsource - Nasr City, Cairo

Technical Support Engineer

Qsource - Nasr City, CairoPosted 1 month ago
123Applicants for2 open positions
  • 19Viewed
  • 0In Consideration
  • 0Not Selected

Job Details

Experience Needed:
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Job Description

  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults and replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Support the roll-out of new applications or new versions of current applications
  • Report any issues the clients face to development through the correct channels
  • Send technical documentation to customers who have lost or misplaced theirs
  • Prioritize and manage many open cases at one time
  • Respond within agreed time limits to tickets
  • Adhere to pre-acknowledged SLAs 

Job Requirements

  • Bachelor's degree in Computer Science  or any related field.
  • V.Good Command of English
  • Must have a car
  • 1- 3 years of experience 
  • Technical knowledge and understanding of the latest updates in mobile and cloud technology
  • Customer Service oriented (Customer Support Experience is Preferred)
  • Excellent communication skills

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